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Cancellation and Return Policy
Although we make every effort to fulfil all the orders placed there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in you're account. If you have paid for the order by alternate payment options then our Customer Care team will contact you to process the refund by alternate methods.
Incorrect address or refused delivery
If any packages are returned back to Royal Belly due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the actual shipping charges incurred by Royal Belly to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.
Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact our customer care department with your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Customer Cancellation and Changes
You can contact Customer Service at firstname.lastname@example.org within 8 hours from the time your order was placed to cancel the order or make any changes you require. We will not be able to accept any cancellations or modifications to the order after 8 hours.
If the descriptions or contents or size of the product ordered & delivered do not match the ones advertised on our website, the user can seek a replacement of the product within a period of seven days from the date of accepting the delivery. In such an event, all return shipment charges shall be compensated by the company. Customer will have to contact the Customer Service department at email@example.com for processing the cancellation. Customer will be required to ship the product back to us at the address provided by the Customer Service department. The refund can only be processed once the product has been received by us. The returned product should be unused, unwashed, and should have all the original product tags and packaging that they were shipped to the customer with; otherwise the refund claim will be denied. However, the replacement shall not be given if the buyer simply does not like the item or for any other reason. In any case, RoyalBelly shall not entertain any complaints after seven days, once the order is delivered.
EXCHANGE, RETURNS & REFUNDS POLICY
We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. We have both exchange and return (store credit, refund to source - in prepaid orders, refund to bank account in COD) options available.
PLEASE NOTE: For your safety and for the safety of courier delivery persons, the reverse pick up of parcels is currently not active by our courier company partner at certain pin codes in which case we request the customer to send back the parcel. Do reach out to us in case of any other queries. Stay safe, Stay healthy
1) RAISE REQUEST WITHIN 3/THREE DAYS
You must raise a return or exchange request by emailing us at firstname.lastname@example.org within 3 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request.
2) REVERSE PICKUP OR SELF-COURIER
A. REVERSE PICK UP : We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at email@example.com
B. SELF-COURIER : In case reverse pick up is not valid at your pin code - you would need to courier back the parcel to us. Also, in case you wish to expedite an exchange or return we recommend this option as the parcel will reach us earlier than a reverse pick-up. Rs.180 store credit in the form of a coupon code shall be shared with you for self-couriering parcel which can be availed on your next purchase. Address to self courier : email and ask to us at firstname.lastname@example.org
Please ensure below when couriering:
1)Ensure your order number, name, and phone number are clearly mentioned on the parcel
2)Ensure the parcel is shipped to us within 3 days of raising concern and tracking ID is shared with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
3)To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must also be in its original packaging with tags intact.
Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, amount will be refunded or store credit may be provided to you (as the case may be). In case of exchange, the exchange item will be sent out to you.
3) RETURN OPTIONS
A. EXCHANGE: Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilise for purchase.
NOTE : Exchange is allowed once per order, on the exchanged order refund shall not be applicable. Store credit may be provided if applicable.
B. RETURNS: Following are the return/refund options the customer can chose from based on the payment method chosen by customer or what the customer prefers.
Option 1 : Store Credit ( Valid for COD & PAID ORDERS) : We provide a Credit note/Discount Code of the FULL AMOUNT which is valid for 3 months for your next purchase. Hence, customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
Option 2 : Money back in PAID ORDERS - Debit card / Credit card transactions / Net Banking Refunds: The money will be refunded to the source (owing to shipping and handling charges), refund will reflect back to source within 5-10 bank working days from date of Royalbelly receiving back parcel and quality control team approving request.
Option 3 : Money back in CASH ON DELIVERY ORDERS: The full money will be refunded to your bank account (owing to COD charges + shipping and handling charges). The refund should reflect within 5-10 bank working days from date of Royalbelly receiving back parcel and quality control team approving request.
NOTE : Although we work towards a Zero error policy, we take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by Royalbelly .
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. Refunds will be processed within 10-15 working days post refund initiation.